Payment Products
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Payment Management
The Changing Face of Payment Collection and Income Management
Once considered as simply the collection and receipting of cash over the counter, payment collection and income management is now a much broader discipline. The need to offer choice and accessibility of differing payment methods has seen the internet, telephone and mobile computing become the technologies of choice for the collection of revenue. Capita Software Services understands that organisations now need to offer a wider range of payment services whilst ensuring that payments processed are posted to other back-office systems in an accurate and timely manner.
The current eGovernment agenda is also putting pressure onto local authorities to modernise their payment facilities. The ODPM Priority Services and Transformation Outcomes, specifically R10, R11, G10 and G11, directly indicate areas where forms of electronic payment should be used to add efficiency and effectiveness to services.
In order to achieve this, Capita Software Services has developed a product portfolio. This consists of a suite of feature rich payment applications revolving around a highly parameterised core income management system. This cohesive yet modular approach provides a flexible and scaleable solution that allows you to choose the most appropriate payment modules to best fit your revenues collection strategy.
Payment Management
Anytime, anywhere, anyone is the concept behind Capita Payment Management product portfolio. From the traditional cash office to web enabled systems, Payment Management can help you collect revenue 24 hours a day, 7 days a week, 365 days a year. (Subject to any essential maintenance generally scheduled out of normal office hours)
Whether your customers wish to make payment in person or via a variety of automated channels, the Payment Management portfolio can make this possible.
Managed Services
To help respond to the demands for increased integration and eEnabled presence, Capita Software Services has developed a suite of fully managed services including Internet Payments, Touch Tone, Speech Recognition and SMSPlus. These modules provide better and faster access to information and more flexible services on a 24 x 7 basis.
A complete service
The key to a successful implementation is professional and dedicated staff who understand the needs of the customer. The following services are available before, during and after the implementation of a Payment Management module.
Investment Protection
What can Payment Management do for you?
- Automated reconciliation minimises manual processing thus saving time and increasing efficiency
- Comprehensive set of management reports can be produced allowing effective management analysis
- Quick and easy changes to the system can be carried out internally thus reducing costs to your organisation
- Lower cost of ownership
- Real time access to information for enquiry purposes
Card Fraud Protection