The Repairs Management module is integrated fully within the Housing system. Providing an 'end to end' solution from the point where an enquiry is first made by the tenant, to the point at which the contractor is paid for works completed, all activities in between are managed using a single record.
Options are provided for the use of graphical diagnostic tools and orders can be raised using pre-defined templates. This speeds up any repetitive processes or orders, while maintaining flexibility to customise individual orders irrespective of how they are raised.
Inspections of all types can be directed to individual officers or teams and if required, to handheld devices enhancing and streamlining the data collection process. All warnings can be passed to the Inspector.
Financial authorisation levels can be defined for individuals for different tasks. Escalation procedures allow senior officers to examine orders to be authorised in a variety of search lists, to be examined by drilling down to individual orders and releasing or abandoning as required.
Summary of main features
- Single record containing details of initial complaint, multiple inspections and works orders
- Switchable messages providing warnings of, for example, planned maintenance programs, warranties, asbestos, Right to Buy applications etc
- Full job history, including planned maintenance works, inspections and complaints displayed to the user on the opening screen
- Template feature providing default selections for contractor, priority, cost codes and schedule of rates items, for example, against a given type of work
- Unlimited schedule of rates codes, recording materials and standard minute values
- Contractor variations in price
- Automatic contractor selection
- Financial limits set for each user
- Option to use with graphical diagnostic repairs tools
- Appointments system for inspectors and contractors
- Pre, post, void and work in progress inspections output to mobile computing devices for completion on site
- Standard two way contractor interface for electronic submission of works orders and receipt of status and invoice information
- Orders may be emailed, faxed or printed in addition to electronic transfer
- Automatic invoice verification for matched invoices or those within defined tolerance
- Commitment Accounting sub module
- Comprehensive contractor management features including CIS processing
- Random percentage selection for post inspection
Telephone: 08701 631800
Email: 
Decision Support