Housing Products
Telephone: 08701 631800
Email: Customer Service Management
Housing organisations have obligations and requirements to deal with a wide range of issues connected with their tenants and leaseholders that often go beyond the scope of traditional transactional housing management systems.
The Customer Services Management module focuses on the customer and maintains a history of each case whether that is initiated by a customer enquiry or by the need to take action as in the case of a breach of tenancy conditions.
Customer Services Management provides a powerful tool, not just for monitoring individual cases, but in its ability to link cases together and to other records within the system, making issues visible to all members of staff.
Consultation is increasingly required on issues concerning tenants and leaseholders. The Customer Services Management module incorporates tools to enable mass mailing of tenants and the capture of responses against individual cases.
Unlimited user definable policies may be established within the module, allowing for step by step monitoring of cases concerning, for example, complaints, breach of tenancy conditions, anti-social behaviour orders, abandoned vehicles, general enquiries, neighbour nuisance etc.
Summary of main features
Decision Support