Citizen Services Products

Major advances in communication and information technologies have made it possible to deliver improved services to local authorities while supporting local communities’ ongoing needs. At a time when local authorities strive to achieve efficiency savings and utilise shared services, both citizen expectation and funding issues need to be reconciled.

The Capita Citizen Services team brings together a wealth of experience and knowledge of the local government sector both as it currently stands and as it is expected to develop in the future. Combined with the up-to-date development skills required to take advantage of the latest advances in accessible, secure, high-volume, high-availability online systems, Capita Citizen Services can provide solutions to meet the t-Government agendas. By actively participating in national t-Government initiatives and standards committees we are able to integrate the latest thinking and best practice developments into our suite of products.

 

What can we do for you?

We are continually working in partnership with our customers to discover more ways to help direct and improve the way services are delivered to the citizen . To support the area of t-Government, Capita has developed a flexible suite of applications to simplify information access and integrate key areas within an authority.
Our products provide added value and meet local authority requirements in the following ways:

• Enhance social inclusion within communities by providing more accessible and more convenient services
• Provide a central point of access to a diverse range of applications with which the citizen can interact
• Enable online service delivery to help drive efficiency savings
• Remove the need for major investment by using a modular architecture, with each module designed to work in isolation or as part of an integrated operation.

CRM

Self-Service Modules

Other Products and Services