Product Overview

We know that for many local government and social housing providers, the government agenda poses challenging deadlines with barely sufficient funding. We also know that a more flexible approach rather than one-size-fits-all is needed to allow organisations to adapt sufficiently to their citizens’ specific requirements.

The speed of development of ICT technology poses a challenge in that people expect information to be available immediately and for it to be accurate and up to date; each year new technology emerges that almost exponentially increases the potential use of information.

Conventional ICT solutions have been mostly task based, improving departmental efficiency, but have not enabled information sharing and collaboration with the coming of the information age, the spotlight has turned to maximising the use of the information across the enterprise. With vastly more powerful ICT technology and infrastructure now available, local government and social housing organisations have the opportunity to revolutionise services to achieve business goals.

Our vision is end-to-end information management solution in which systems and processes are designed to utilise and deliver accurate information exactly where and when it is needed. We see a world where any citizens, regardless of age, ability, location or first language, can easily access information relevant to them and provide information directly back to their council 24 hours a day, 365 days a year.

Our suite of products is designed to provide:

  • Service innovation, such as the ability to share resource and leverage economies of scale.
  • Enhanced collaboration between all stakeholders, both internal and external
  • Rationalisation of information flow and task based business processes.
  • Optimised use of emerging ICT technology to ensure improved collaboration and instant access to accurate information.
  • More choice for the citizen.

With over 500 installations in local government and housing associations our comprehensive suite of products and services makes us a market leading supplier of revenues, benefits, payment collection, income management, citizen services and integrated housing management systems within the public sector and social housing marketplace.

For a more in-depth look at our products please browse through the pages sited on the left navigation bar.

 

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Capita Software Services is a trading name of Capita Business Services Ltd. Registered office: 71 Victoria Street, Westminster, London SW1H 0XA. Registered in England No. 2081330. Part of the The Capita Group Plc